Discount Tire

My wife dealt with Joeseph. I put the order in online, they called me the night before and told me only one of my tires got shipped. Joseph asked me why that tire and I explained that I had done quite a bit of research and that was rated best in class. He quickly realized I only wanted that tire and asked me what he could do to make it right, I told him if they could just find a way to do it the same day, that would work. He told me it would be a challenge but he made it happen with only a 2 hour delay. A lot of people might write a bad review, but I always look as a problem as an opportunity to show me what kind of company you are, are this company is one that keeps you informed, is straight forward, and does what they can for the customer. They do it right and treat you right, very happy customer.

In 2023, customer service is a thing of the past. NOT HERE. There are few things that impress me but this was a perfect experience. You are immediately greeted, checked in and there is a large, clean waiting area. I was sent a tracker via text to let me know when vehicle would be done, and it was spot on. When my vehicle was done, it was parked at the entrance. The tech explained to me the issue with my tire pressure sensor, which I was able to get fixed(it had been on since I purchased the truck). Life long customer now. Thanks!

Ordered my tires online from their website and scheduled an install time. Showed up and everything was going great until they didn’t clean my rims off after coating them in this gunk kind of stuff. I’ve later found it was tire lube and after it dries needs quit a bit of elbow grease to clean off. Whilst cleaning this off I found multiple, scuffs, scratches and a couple gouges. All four rims had some combination of blemish. I returned to the store and filed a claim. After two weeks dealing with a third party claim company they’ve decided not to cover the rims they’re responsible for messing up. Some advise, you can ask them to take pictures of your rims before they take the vehicle into the shop. I had no idea this was an option. Had I known I’m sure they’d be buying my truck 4 new rims.

This particular Discount Tires location has unprofessional employees, making it the worst one by far. I strongly advise staying away from this store. Despite being a loyal customer of DT since 2017 and having visited 10 different locations in three states, my recent experience at this location was unacceptable. Maricus, the Store Manager, demonstrated a lack of customer service skills and needs to undergo retraining to improve his behavior towards customers. Furthermore, Logan damaged my wheel and attempted to hide it, which is dishonest and unacceptable. Fortunately, Adam Espinoza, the Regional VP for Oklahoma, was very apologetic and visited the store to ensure that my wheel was replaced. However, it has been almost a month since the incident occurred, and I have given the store plenty of opportunities to correct the issue. As a paying customer, I expect to receive what I paid for without any damages or excuses. Reporting this store to Discount Tires Regional Office is necessary and it is very sad to have to reach out to them in order to get something done. Never ever will visit this store!!!

GREAT place to go and get tires. I have a fleet of 15 vehicles. I get ALL the bells and whistles when I buy tires. With their no hassle, no questions warranty it's the best assurance and insurance to me available as a business owner. I have literally put new tires on a vehicle and then the next day the driver hit something in the road. Limped the vehicle back to Discount Tires in Owasso and they replaced it, no questions asked saving me time and money. I always buy high mileage tires to get the most out of the tires and warranty. You either pay more now or pay more later if you choose not to warranty your tires. The people here are ALWAYS friendly and courteous to me. I advise you to do a walk around and look at your tires, hubcaps and make sure you have all your valve stem caps on before you leave. Even with the BEST help people can make a mistake but they are eager to fix it if. I HIGHLY RECOMMEND this store to anyone looking for great service and real people.